Company-Unisys Global Services
Position-Technical Support Engineer
Job Location-Bangalore
Desired experience: 0-1 Years
Probation / Training Period: 18 Months Service Agreement
Salary: Rs. 2,25,000 LPA
Note: Selected Candidates will be given shift allowance of Up to Rs. 23100 and Incentive of Up to Rs 42 000
Bond: 18 months Service agreement (No upfront payment, need not submit original marks sheets)
Tentative date of joining: 1-2 weeks after interview
Interview Process:
Communication Screening (Written & Verbal)
IQ Test
Technical Test
Personal Interview (Communication Technical)
HR Interview
Job Description:
To act as a single point of contact (SPOC) for all IT Customers.
To maximize service availability.
To restore service whenever possible.
To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
Maintain Hosted client services for extended application and client access.
Create Portable user profiles to enable agility.
Stateless device deployment to ease support and replacement.
Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
Creation of content for Self-Service Portal Solutions and L0 support
Key Responsibilities:
To take end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
To escalate complex problems to the Remote Support Engineering staff or Field Engineering.
Providing technical support for Internal and External customers.
Providing first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
About The Company-
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.
Website: http://www.unisys.com
Click Here To Apply
Desired experience: 0-1 Years
Probation / Training Period: 18 Months Service Agreement
Salary: Rs. 2,25,000 LPA
Note: Selected Candidates will be given shift allowance of Up to Rs. 23100 and Incentive of Up to Rs 42 000
Bond: 18 months Service agreement (No upfront payment, need not submit original marks sheets)
Tentative date of joining: 1-2 weeks after interview
Interview Process:
Communication Screening (Written & Verbal)
IQ Test
Technical Test
Personal Interview (Communication Technical)
HR Interview
Job Description:
To act as a single point of contact (SPOC) for all IT Customers.
To maximize service availability.
To restore service whenever possible.
To provide desk-side services, desktop management and device lifecycle management and provide business systems support.
Maintain Hosted client services for extended application and client access.
Create Portable user profiles to enable agility.
Stateless device deployment to ease support and replacement.
Creation of a detailed products catalogue containing all possible devices in a company to add/remove/update products at any time
Optimization of existing desktops and provide the foundation services for emerging desktop virtualization technologies.
Creation of content for Self-Service Portal Solutions and L0 support
Key Responsibilities:
To take end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
To escalate complex problems to the Remote Support Engineering staff or Field Engineering.
Providing technical support for Internal and External customers.
Providing first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
About The Company-
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world.
Website: http://www.unisys.com
Click Here To Apply
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