ERICSON HIRING Engineer - 2nd Level Assurance- RAN

Req ID: 5138

Ericsson Overview

Ericsson is world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology. 
Using innovation to empower people, business and society, Ericsson is working towards the Networked Society: a world connected in real time that will open up opportunities to create freedom, transform society and drive solutions to some of our planet’s greatest challenges. 
We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big and the support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.The primary purpose is to be able to lead the team in providing second level preventive maintenance and system fault restoration. Fault remedy requiring on site presence is dispatched to the field operation organization. The position responsible will be required:

·         To delegate the tasks efficiently within the team so as to meet SLAs well within the time limits.

·         To ensure second level preventive maintenance is being done regularly

·         To prioritise faults to meet SLA/WLA.

·         To handle emergencies and if required coordinate with Emergency support

·         To investigate faults/cause related to system/network problems.

·         To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.

·         To ensure correct working methodology.

·         To be able to interface with Marketing & Revenue Assurance teams

·         To supervise product feasibility studies.

·         To guide engineers for configurations, fault management and trouble shooting.

·         To predict man-power requirements

.          To Lead team with example.

Job ummary

This Job Role is responsible for the coordination, management and execution of proactive and reactive maintenance activities that require a higher level of support that the one offered by the 1st Level Operations. This shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities & Tasks:

• 2nd Level Assurance Support Activities
• 2nd Level Incident Management
• Problem Management
• System Administration
• 2nd Level Billing Operations

Position Qualification

Core Competences

• Knowledge of Managed Service Telecom Operations Practice
• Presentation & Communication skills
• Knowledge sharing
• Problem Solving & strategic thinking
• Ericsson Knowledge
• Language skills
• Delivering Results & Meeting Customer Expectations
• Analyzing
• Working with People
• Creating & Innovating
• Applying Expertise & Technology

Minimum Qualififcation & Experience Requirements
•  

Preferred Qualification & Experience Requirements
• Problem solving and trouble shooting skills
• Good communication skills
• Cost awareness
• Social skills and awareness

Additional Requirments,Phusical Demands, Region/Local Specification

Primary country and city: India (IN)

Job Segment: Telecom, Telecommunications, Consulting, Engineer, Technology, Engineering

To Apply Click Here

http://jobs.ericsson.com/job/Engineer-2nd-Level-Assurance-RAN/62843600/